We collect only the information required to respond to enquiries, prepare travel packages, coordinate bookings and provide customer support.
Information We Collect
When you submit an enquiry, callback request, review, partner form or job application, we may collect details such as name, phone number, email address, city, travel date, number of travellers, destination preference, package interest and message details.
How We Use Your Information
- To respond to travel enquiries and callback requests.
- To prepare package options, itinerary suggestions and quotations.
- To coordinate hotel, transport, activity or support-related communication.
- To verify and publish customer reviews after admin approval.
- To review partner enquiries and career applications submitted through the website.
Sharing With Travel Partners
For confirmed or active travel requirements, selected information may be shared with hotels, transport vendors, activity providers or service partners where it is necessary to process the travel service. We do not sell customer enquiry data.
Reviews and Public Content
If you submit a package review, your name, rating, message and uploaded travel photos may be displayed on the related tour package page after admin verification. Contact details such as phone number and email are used for verification and are not displayed publicly.
Data Accuracy and Security
Customers should share correct contact and travel details so our team can respond properly. We use admin access controls and reasonable operational safeguards to manage enquiry, review, partner and application data.
Contact for Privacy Requests
If you want to update or remove information submitted through our website, contact Joy Vacanza through the official contact details shown on the Contact Us page.